Customer Success Manager

Customer Success
Boston, Massachusetts
Full-Time

Customer Success Manager

Customer Success
Boston, Massachusetts
Full-Time

Who we are

Stavvy is transforming how business is conducted remotely by making complex legal and financial transactions easier, safer, and more accessible to all. Whether we are working to enable title companies to facilitate remote closings in a safe way, better connecting lenders with the businesses they use during the home buying process, or building the next set of tools for the platform, Stavviators (our employees) are disruptors at heart. Our team is constantly iterating, solving problems, and working together to simplify life's defining moments. If you want to help power the paperless revolution, join us at Stavvy!

In this Customer Success Manager role, you will be an integral part of our Customer Success team and will be responsible for driving adoption and providing insight into the user experience and identifying upsell opportunities within the business relationships.

Who you are

  • 2+  years of experience in a process oriented Customer Success role
  • A fast learner dedicated to personal and professional growth
  • Experienced in building the relationships between an organization and its partners
  • A fast learner who can pick up on the nuances of our product and become an expert in all things Stavvy. Effective communicator with a Customer Centric Mindset
  • Experience in a FinTech startup environment and a background in Real Estate is a plus!

What the role is

  • Identify growth opportunities while monitoring retention and actively fighting churn risks
  • Oversee high touch onboarding process and ongoing business relationship for large enterprise clients within the mortgage and lending space
  • Monitor customer health scores to take proactive action based on the gathered information & data analytics
  • Collaborate with the Stavvy internal account team and external customer stakeholders in the creation of a Success Plan detailing their immediate and future needs, desired business outcomes, success metrics & KPIs
  • Create new processes to enable customers
  • Plan and host Executive Business Reviews to bring key stakeholders and contributors together to review ongoing success plan and business goals
  • Pursue product expertise, staying up to date on roadmap, product releases and managing customer feature requests/feedback in order to properly provide insight, consult and elevate the customer’s experience

What We Offer:

  • Fully Covered Medical Insurance
  • Dental and Vision Insurance
  • Equity
  • Unlimited PTO
  • Paid Holidays
  • 401K
  • Paid Parental, Medical & Military Leave
  • Competitive salary and generous stock options
  • Core values-based leadership
  • Endless opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Stavvy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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